Announcement from MetroWest Dental, Jeffrey A. Harrison, DMD, PC
Announcement of Re-opening
Welcome back! We’re glad to be open and seeing all our wonderful patients again. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
As you may have seen during your visits to MetroWest Dental, infection control has always been a top priority for our practice. When we built our new office in 2016, it was designed for the future. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice, including enhancements we have made to keep patients and staff safe.
- Treatment rooms are thoroughly disinfected between patients using hospital grade disinfectants.
- All high-touch areas are disinfected throughout the day and the entire office is professionally cleaned daily.
- All staff are provided with the recommended personal protective equipment (PPE) and are fully trained in how to wear it properly.
- We have individual treatment rooms with doors that are closed during patient procedures.
- All treatment rooms have newly installed high volume air purification systems which are 99.97 HEPA. The units are capable of removing particles smaller than COVID-19 viruses.
- Our high-speed evacuating system reduces aerosols created during dental procedures and provide a high level of protection.
- Our state-of-the-art sterilization area has three sterilizers that undergo regular spore testing from an independent testing agency.
- Plexiglass partitions have been installed at the front desk.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
Although our office is open, it’s not quite business as usual. Because of the COVID-19 pandemic, we have made some adjustments to our appointments and protocols. We made these changes to help further protect our patients and staff.
Here’s what you need to know:
- We are staggering appointments to maintain social distancing.
- The day before your appointment you will receive a COVID-19 Screening and Consent for Treatment Form via text message and/or email. Please complete the form and submit it to us.
- The day of your appointment you will receive a second COVID-19 Screening Form via text message and/or email. Please complete the form and submit it to us.
- Our waiting room is closed. Patients will be asked to wait in their car in the parking lot until a staff member notifies you to come into the office. Please arrive 5 minutes prior to your appointment and call our office at 617-237-7400 to let us know you have arrived.
- Parents and other family members are asked to stay in their cars. Family members who must accompany a patient will also be screened and have their temperature taken when entering the office.
- When we are ready for you to enter the building, please wear a mask and proceed to the elevator. We are monitoring the elevator so only one patient will use the elevator at a time. Our staircase is not available for use.
- Please enter the building with only your essential belongings. ie: your keys and cell phones. All items brought into the building must fit into a quart-size Ziplock bag.
- Due to the extra PPE our staff will be wearing, you may find our office a little chilly. You may want to wear a light sweater.
- Once off the elevator, you will be met by one of our staff. You will be asked to use hand sanitizer and given a quart-size Ziplock bag to store your belongings. Your temperature will be taken using a no-touch thermometer. Any patients showing signs of a fever or other symptoms of illness will be asked to reschedule their appointment.
- You will be brought into the treatment room, where you will be required to wash your hands with soap and water for at least 20 seconds, then remove your mask and rinse with an antibacterial mouth rinse.
- Once your appointment is complete you will be asked to put your mask back on before leaving the treatment room.
- 24 hours after your appointment, our office will call you to check on your well-being. It is very important if you develop any symptoms that you call our office.
As you are aware, the COVID-19 pandemic has changed how all healthcare facilities now use Personal Protective Equipment (PPE) and has increased the requirements for cleaning and protecting patient areas due to the contagious nature of the virus. Due to the worldwide shortage and increased costs, there will be a nominal fee of $20 per visit to help cover some of the PPE cost that is necessary to maintain optimal safety in our office for both you and our staff. Some insurances may reimburse this fee. However, we are still waiting for the final decisions to be made by the insurance companies on their coverage. We know that this is different from what you are used to with our office and hope you understand that we are doing this in the best interest of our patients, staff and our community.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Harrison and MetroWest Dental Staff