COVID-19

Announcement from MetroWest Dental, Jeffrey A. Harrison, DMD, PC

Announcement of Re-opening

Welcome back!  We’re glad to be open and seeing all our wonderful patients again.  Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines.  While many things have changed, one thing has remained the same:  our commitment to your safety.

As you may have seen during your visits to MetroWest Dental, infection control has always been a top priority for our practice.  When we built our new office in 2016, it was designed for the future. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice, including enhancements we have made to keep patients and staff safe.

  • Treatment rooms are thoroughly disinfected between patients using hospital grade disinfectants. 
  • All high-touch areas are disinfected throughout the day and the entire office is professionally cleaned daily.
  • All staff are provided with the recommended personal protective equipment (PPE) and are fully trained in how to wear it properly.
  • We have individual treatment rooms with doors that are closed during patient procedures. 
  • All treatment rooms have newly installed high volume air purification systems which are 99.97 HEPA.  The units are capable of removing particles smaller than COVID-19 viruses.
  • Our high-speed evacuating system reduces aerosols created during dental procedures and provide a high level of protection.
  • Our state-of-the-art sterilization area has three sterilizers that undergo regular spore testing from an independent testing agency.
  • Plexiglass partitions have been installed at the front desk.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.

Although our office is open, it’s not quite business as usual.  Because of the COVID-19 pandemic, we have made some adjustments to our appointments and protocols. We made these changes to help further protect our patients and staff.

Here’s what you need to know:

  • We are staggering appointments to maintain social distancing.  
  • The day before your appointment you will receive a COVID-19 Screening and Consent for Treatment Form via text message and/or email.  Please complete the form and submit it to us.
  • The day of your appointment you will receive a second COVID-19 Screening Form via text message and/or email.   Please complete the form and submit it to us.
  •  Our waiting room is closed. Patients will be asked to wait in their car in the parking lot until a staff member notifies you to come into the office. Please arrive 5 minutes prior to your appointment and call our office at 617-237-7400 to let us know you have arrived.
  • Parents and other family members are asked to stay in their cars. Family members who must accompany a patient will also be screened and have their temperature taken when entering the office.
  • When we are ready for you to enter the building, please wear a mask and proceed to the elevator. We are monitoring the elevator so only one patient will use the elevator at a time. Our staircase is not available for use. 
  • Please enter the building with only your essential belongings.  ie: your keys and cell phones.  All items brought into the building must fit into a quart-size Ziplock bag.
  • Due to the extra PPE our staff will be wearing, you may find our office a little chilly.  You may want to wear a light sweater.
  • Once off the elevator, you will be met by one of our staff.  You will be asked to use hand sanitizer and given a quart-size Ziplock bag to store your belongings. Your temperature will be taken using a no-touch thermometer.  Any patients showing signs of a fever or other symptoms of illness will be asked to reschedule their appointment.
  • You will be brought into the treatment room, where you will be required to wash your hands with soap and water for at least 20 seconds, then remove your mask and rinse with an antibacterial mouth rinse.
  • Once your appointment is complete you will be asked to put your mask back on before leaving the treatment room.
  • 24 hours after your appointment, our office will call you to check on your well-being.  It is very important if you develop any symptoms that you call our office.

As you are aware, the COVID-19 pandemic has changed how all healthcare facilities now use Personal Protective Equipment (PPE) and has increased the requirements for cleaning and protecting patient areas due to the contagious nature of the virus.  Due to the worldwide shortage and increased costs, there will be a nominal fee of $20 per visit to help cover some of the PPE cost that is necessary to maintain optimal safety in our office for both you and our staff.   Some insurances may reimburse this fee.  However, we are still waiting for the final decisions to be made by the insurance companies on their coverage. We know that this is different from what you are used to with our office and hope you understand that we are doing this in the best interest of our patients, staff and our community.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.  Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Dr. Harrison and MetroWest Dental Staff

Our Location

Find us on the map

Hours of Operation

Our Regular Schedule

Monday:

8:00 am-5:00 pm

Tuesday:

7:30 am-7:00 pm

Wednesday:

8:00 am-5:00 pm

Thursday:

10:00 am-7:00 pm

Friday:

8:00 am-2:00 pm

Saturday:

Closed

Sunday:

Closed

Testimonials

What Our Clients Say About Us

  • "This office at Washington Street in Wellesley is incredibly well run. Everybody is friendly and very professional.

    Lyn Galante cleans my teeth very thoroughly and gently and gives me good dental health advice.

    Suzanne Gendell is a fabulous dentist, a thoughtful and very pleasant person, and I trust her implicitly.

    When people say "I hate to go to the dentist" I always respond "I don't!""
    Ilse S
  • "Dr. Harrison is the BEST dentist I have ever had. He is an expert in the art of dentistry, He explains procedures in detail and answers all questions and concerns completely. He is very professional and easy to talk to. I always feel confident that the work he performed is of the highest quality. I would highly recommend him."
    Jane D
  • "A lot of thought and preparation has obviously gone into the new set up. I felt very safe, the space was very clean and the new procedures all made sense. I’ll be back in 6 months"
    Jerry D
  • "Very thorough, efficient hygiene appointment and exam with Dr. Gendel. I could not be more satisfied!"
    Catherine H
  • "I was treated very professionally and courteously by Dr. Burnett and Bruno. They were very positive and gave me great hope for solutions to my dental dilemma. I look forward to future dental visits. Thank you."
    Manuel D
  • "Very professional and courteous service. Suzy is an exceptional Dental technician."
    Ashok P
  • "This group is the most professional and caring group you could ever ask for. Dr.Harrison and his team are nothing but the best!"
    Catharine F
  • "I really appreciated the warmth and kindness of the people who worked at MetroWest Dental. The doctor and assistant were very professional yet friendly, too. I loved it!"
    GABRIELLE E
  • "Excellence experience from start to finish!"
    Robert A
  • "Absolutely amazing! The responsiveness, professionalism and genuine caring was unparalleled."
    Casey R
  • "Great service. I feel very safe. Such expertise and into cutting edge safety COVID efforts"
    Carla B
  • "Metro west Dental spends more time with their patients than any other dentist office I’ve been to. Great staff."
    Brett S
  • "Great dentist and extremely friendly staff. Very professional and have only positive experiences visiting."
    Zachary Zieper
  • "Super friendly and highly recommended by my ace dentist who is retiring."
    Beryl Bergen
  • "Great as always. Such pros, such warmth and care.
    My mouth could not be happier."
    Arno Rafael Minkkinen
  • "Dr. Inna gave me Botox and it is terrific. The procedure was painless. She was very gentle and kind.
    During the next few weeks, so many people in my life noticed how much younger I look. My forehead wrinkles and crow’s feet are gone.
    I highly recommend Dr. Inna for all dental and cosmetic procedures."
    Carole Sage
  • "I was nervous to go to my dental appointment during a pandemic, but they made a lot of changes in their office and procedures to address the COVID situation. This made me feel safer and more comfortable, and of course, the continued excellence & quality of the care provided by the staff at this office remains the same as always."
    D T
  • "Lynn is great. Fast and comfortable. And fun to talk to. Very personable."
    John Fritts
  • "Fantastic cleaning. Good attention to Covid safety."
    Jim Ogletree
  • "Susie the hygenist did a fabulous job cleaning my teeth! Everyone at the office is warm and friendly. I highly recommend this dental office!"
    Donna Santamaria
  • "I have been a patient of Dr. Burnett for the past two years at Metro West Dental. The office is very clean and welcoming and the staff are always polite and knowledgeable.
    *Parking is also a plus*
    I started seeing Dr.Burnett for Botox that started out cosmetically. Dr.Burnett made the experience very pleasant from my first time and has stayed that way till now! Dr.Burnett had suggested that I try the Botox for my clenching and it has HELPED tremendously. I’m very thankful for her ability to make me feel beautiful and confident in her care."
    Ester Kuritnik
  • "Dr. Burnett is an incredible dentist. I worked with her for both my Invisalign and Zoom whitening treatment, and I couldn't be happier with my result. She is extremely thorough and pays attention to every detail. My teeth are perfect because of her work. I highly recommend her."
    Caraline Zeizel
  • "My visit with Dr. Harrison was exceptional. The office was so organized and extremely clean and organized. I felt safe and well taken care of during my visit. Tina was attentive, competent and so friendly. Dr. Harrison has always maintained a A+++ office. Highest quality of dental care ! Thank you!"
    Carole Anne Parisi
  • "Beyond grateful and impressed. After a different dentist made some mistakes on a chipped filling and tore up the side of my mouth doing so, I was beside myself. Metro West got me in so quickly despite being booked. Dr. Burnett was beyond wonderful. She’s so kind and tried so hard to make everything painless. Tina was also wonderful to chat with and so on top of everything. The office was totally secure and COVID-19 safe with many precautions. I’m getting ready to move out of the area, but would recommend this office and Dr. Burnett to anyone. Top notch."
    Leah Salloway